Support

Tools and information to help you get the most out of your Real Flame products

Free Shipping

We offer free shipping.

  • Item(s) will ship within 2-3 business days and delivery time varies based on your location.
  • We ship to locations only in the contiguous United States. 
  • We do not ship to PO boxes. 
  • If your item is sent via small parcel our Customer Service team will email you a tracking number. 
  • If your item is sent via LTL freight our Customer Service team will email you a tracking number and the freight company will contact you to schedule delivery.
  • Please see the technical information on the product page to see how your item will be shipped.

Customer Service

1-800-654-1704

Contact Customer Service for help with assembly, warranty or website orders at the number above or via email [email protected]


Real Flame® Inc.

7800 Northwestern Avenue
Racine, Wisconsin 53406

Phone: 1-800-654-1704

Monday - Friday:
8:00 a.m. to 4:00 p.m. (CST)


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