Support

    Tools and information to help you get the most out of your Real Flame products.

    Product Registration

    Please fill out all of the fields in the form below to register your Real Flame product. If filing out the form for indoor electric fireplaces, the required information can be found on the back of your electric firebox. Information for outdoor gas fireplaces can be found on the control panel of your unit. 

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    Customer Service

    1-800-654-1704

    Contact Customer Service for help with assembly, warranty or website orders at the number above or via email csrep@realflame.com


    Real Flame® Inc.

    7800 Northwestern Avenue
    Racine, Wisconsin 53406

    Phone: 1-800-654-1704

    Monday - Friday:
    8:00 a.m. to 4:00 p.m. (CST)


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